Returns. Sorted.
Same Day.

To use our returns portal, simply log in to your account, select the order you wish to return, and follow the on-screen instructions. We'll guide you through the process step-by-step.

Video evidence allows us to instantly verify faults without waiting for the item to be shipped back and tested. This skips the testing phase and lets us approve your replacement the same day.

If your item is faulty within the first 30 days, we'll provide a free returns label or QR code. Once we receive the item or verify the fault via video, we'll dispatch a replacement immediately.

For hygiene and safety reasons, we cannot accept returns for e-liquids or prefilled pods once they have been opened, unless they are dead on arrival (DOA).

For faulty items, we cover the return postage costs. For unwanted items returned within the 30-day window, the customer is responsible for the return postage.

Yes, we highly recommend keeping the original packaging, as it contains serial numbers and authentication codes required by manufacturers for warranty claims.

Once your return is approved, refunds are processed within 3-5 working days, depending on your bank or payment provider.

Yes, you can cancel an order before it has been dispatched. Please contact us via live chat or phone as quickly as possible to ensure we catch it before it ships.