7-Day Support • 365 Days a YearReal People.
Real Help.
Live chat 8am–8pm every day. Email responses within hours.
No chatbots, no scripts, no call centres.
8am–8pm
Live Chat Daily
1–2hrs
Email Response
4.9
Trustpilot
79%
Return Rate
Get in Touch
Pick your channel. We're here.
Four ways to reach us. All staffed by real vapers who know
the products inside out.
Live Chat
Fastest – 1 min avg response
- Available 8am-8pm every single day
- 365 days a year including bank holidays
- Real human experts who vape themselves
- Product advice, order help, technical support
- Best way to contact us for any issue
info@ecigone.co.uk
- Monitored 8am-8pm, 7 days a week
- 24hr response guarantee (usually 1-2hrs)
- Detailed help for complex queries
- Order queries, returns, warranty claims
- Full audit trail for your records
Phone
01246 260010
- Monday to Friday, 9am-4pm
- Speak directly to our team (no call centres)
- Complex issues resolved on the spot
- Technical support and order amendments
Click & Collect
Chesterfield Warehouse
- Mon-Fri 8am-5pm, Sat 9am-4pm, Sun 8am-3pm
- Ready in under 1 hour after ordering
- Free collection on every order
- Next to Underwood Meats (easy to find)
Support Hours
Every channel. Every day.
Live Chat
Daily, 365 days/year
Monitored 7 days/week
Phone
Monday to Friday
Warehouse
Mon-Fri 8-5 Sat 9-4 Sun 8-3
Vs The Competition
More hours. Better quality.
Why Customers Stay
Support that keeps 79% coming back.
4.9/5
Delivery Issues
Thousands of verified reviews
79%
Retention Rate
Customers who come back
70,000+
Product Reviews
Independently verified
5x
Award Winner
Best Online Vape Store UK
1 Min
Chat Response
Average wait time
24hrs
Faulty Resolution
Video verify for same-day
Same Day
Dispatch
Order by 4pm, ships today
Real
Human Staff
No chatbots or scripts
The Ecigone Difference
Support isn't a department. It's the point.
Customer support is our main focus and the reason for our success. With multiple industry awards and 70,000+ verified product reviews backing our claims, we don't just say we offer the best support. We prove it every day.
Our live chat runs 8am to 8pm, 365 days a year, staffed by real humans who vape themselves and understand your needs. Check our reviews where customers consistently praise our support team by name. No chatbots, no scripts, no call centres.
Email support guarantees responses within 24 hours, though most are answered within 1-2 hours during our monitoring hours. Our 4.9/5 Trustpilot rating shows this isn't just a promise. Whether it's a delivery query, product question, or technical issue, you'll have a real answer quickly.
The proof is in our retention rate. 79% of customers come back. That doesn't happen by accident. It happens because when you need help, we're there. When something goes wrong, we fix it. When you have a question, we answer it properly. Customer happiness isn't a metric for us. It's the entire point.
Frequently Asked Questions
Need help? We're a message away.
Live chat 8am-8pm daily. Email anytime. Real people, real answers, real fast.